Returns & Refunds Policy

Custom items: because every Rankup item is made to order with your chosen customization (embroidery/print, text, name, number, or uploaded image), custom items cannot be returned or refunded for change of mind, wrong size chosen, or similar reasons. They can only be returned, replaced, or refunded if the item is defective (a manufacturing fault) or if we sent the wrong item/customization. Non-customized items: if you ordered a ready item without personal customization, see our Size Policy for size-exchange terms; the defect/wrong-item process below applies to these items too. How to report a defect or wrong item: contact support@rankupjo.com within 48 hours of delivery with your order number, a description of the issue, and clear photos of the item (and packaging, if relevant). Reports made after this window, or without photos, may not be eligible. What happens next: we review your report and confirm whether it qualifies for a replacement or refund. If approved, we will arrange a replacement (remade at no extra cost) or a refund, as appropriate. Refunds are processed manually by our team back to your original payment method (or by manual CliQ/bank transfer for CliQ payments) and are recorded in our system once sent; please allow up to 7 business days after approval. Order changes/cancellations: you may request a change or cancellation only before production starts, by contacting support@rankupjo.com; any price adjustment is handled directly with our team. Once production has started, the order cannot be changed or cancelled. Consumer rights: nothing in this policy limits any right you have under applicable consumer protection law in Jordan. If you believe an item is faulty and we haven't resolved it, contact us first at support@rankupjo.com so we can help.