Size Policy

Please choose your size carefully — Rankup pieces are made to order, and this affects exchanges. Before you order: check our size guide (measurements in centimeters) for each product before selecting a size. You may optionally save a size profile (height/weight) in your account to help you choose; this is a guide only and does not guarantee fit. Non-customized items: if you ordered a ready item without personal customization (no uploaded image, text, name, or number) and it doesn't fit, contact support@rankupjo.com within 48 hours of delivery to request a size exchange. Exchanges are subject to: the item being unworn, unwashed, and in its original condition; the requested size being in stock; and the exchange shipping cost is paid by the customer, except for defective or wrong items for return/redelivery. We currently handle exchanges manually through support rather than an automated online return flow — we'll confirm the process and any cost with you by email. Customized items: items that include your own text, name, number, uploaded image, or a size-dependent placement chosen by you are produced specifically to that order and are not eligible for a size exchange, except where the item is defective or doesn't match what you ordered — see the Returns policy. How to request an exchange: email support@rankupjo.com with your order number, the item, and the size issue. We'll confirm eligibility and next steps, including whether a price difference or shipping cost applies. Questions about sizing before you order are always welcome at support@rankupjo.com.